Title: Gamification of the Workplace: 15 Key Discoveries
Presenter: Brooks Mitchell Ph.d.
Originally Recorded: Wednesday, February 1st, 2012
Description: According to a  story in the Los Angeles Times, workplace gamification, which is defined as the introduction of game design techniques and mechanics into a workplace environment for the purposes of improving employee engagement and productivity, will be a 3 billion dollar industry by 2016. This is a 2000% increase from 2011! Snowfly, an employee incentives company, was a pioneer in the area of gamification. Since 1998 their employee incentive programs have utilized games to motivate employees to improved levels of performance. This webinar covers fifteen important discoveries uncovered from analysis of data gathered from Snowfly’s numerous game-based programs and is must-watch for any organization considering the integration of a gameification component into their workplace environment.

This webinar was conducted by Dr. Brooks Mitchell, a leading expert in the discipline of employee motivation and performance. Dr. Mitchell brings a synergistic blend of academia (University of Wyoming) and practicality (Human Resource Manager for PepsiCo and Texas Instruments). His work has been published and referred to in hundreds of publications, including Forbes, Wall Street Journal, Fortune, and the New York Times. Dr. Mitchell has also authored two highly popular managerial books, “Bet on Cowboys, Not Horses” and “Games, Work, and Human Motivation.”

CLICK HERE TO WATCH AN ARCHIVED VIDEO OF THE WEBINAR EVENT

Title: Using Positive Reinforcement to bring out the Best in People
Presenter: Aubrey C. Daniels, Ph.D.
Originally Recorded: Thursday, June 9, 2011
Description: In this recorded webinar event, guest presenter Dr. Aubrey Daniels, the world's foremost authority on applying the scientifically proven laws of human behavior in the workplace describes how timeless principles of behavioral science can be utilized to re-energize the workplace, optimize workforce performance, and achieve lasting results. CLICK HERE TO WATCH VIDEO  

 

In this webcast, you will see how the same amount of money can have different values. Successful contact centers have been getting more results from their incentive budgets for years. Real-world examples are discussed that can be applied today to stretch your incentive budget. You will also learn the three critical mistakes that can torpedo all of your efforts.

Title: Contact Center Incentive Survey: The Results
Presenter:Rober Cowen - Snowfly Board Member
Originally Recorded: Tuesday, November 17, 2009

Working in conjunction with Kay Jackson of Response Learning and The Contact Center Performance Forum, Snowfly recently created and made available a survey to the contact center industry. The purpose of this survey was to to gain insight into how contact centers are approaching the topic of incentives. An overview of the survey results are presented in this archived webinar event.

Title: Quality, Coaching, and Incentives – Benchmark Results for the Contact Center
Presenter: Kay Jackson, President and co-founder of Response Design
Originally Recorded: Tuesday, September 22, 2009