Snowfly Success Story: Readers Digest Association
In April of 2008 The Reader’s Digest Association, Inc., a global media and direct marketing company, implemented a Snowfly-facilitated incentive program and quickly saw a dramatic increase in agent revenue per minute
Outside The Box... How First Interstate Bank is increasing Employee
Performance and New Business Referrals using a Game-based Reward System.
How First Interstate Bank of Laramie Wyoming improved employee performance and increased
new business referrals with their Snowfly Motivation, Recognition, and Reward System.
Results: A Game-Based Employee Performance Rewards Program
In October 2006 a real-time, automated, behavioral, game-based performance and rewards
program was implemented for 1,400 employees at Regence, Regence, an independent
licensee of the Blue Cross Blue Shield Association operating Blue Cross and/or Blue
Shield Plans in Washington, Oregon, Utah and Idaho. Improvements in quality, retention,
and absenteeism were uniformly positive and the program has since been extended
to an additional 3,000 employees throughout the organization..
Snowfly Success Story: Incoming Contact Center
A 450 agent contact center implements improves call quality and reduces average
handle time
Snowfly Success Story: Incoming Contact Center(B)
A 700 agent contact center reduces average handle time and increases compliance
scores
Snowfly Success Story: Retail Chain
A large chain of tuxedo rental outlets boosts sales revenue
Snowfly Success Story: Outbound Debt Collection Center
Outbound debt collection center for a large department store chain increases the
amount of outstanding debt collected by agents
Snowfly Success Story: Manufacturing Facility
A manufacturing facility reduces absenteeism
Snowfly Success Story: Hotel Reservation Center
An incoming reservation center increases the number of room reservations
Snowfly Success Story: Outsourced Contact Center
An outsourcer of contact center services improves it's sales conversion rate
Snowfly Success Story: Outsourced Contact Center(B)
An outsourcer of contact center services improves the quality in which agents handle incoming calls