Individual vs. Team Rewards: The 75/25 Rule
Based on solid academic research, behavioral scientists have known for years that teamwork plays a major role in workplace performance. Management seems to have universally accepted the idea that rewarding team performance is the best way to achieve organizational goals. However, there is also evidence that rewarding individual performance can help achieve organizational goals.
Surprise me! The Incentive You Can't Count On Is the Best Incentive
Incentive programs can be more effective when the award value is random and the participant can choose whether to engage with the program through variable reinforcement options. This white paper discusses the impact game mechanics (gamification) can have on the performance of incentive programs, outlines the psychology behind variable payouts and provides three case studies to support the effectiveness of variable, random award payouts.
Gamification after Twelve Years and 150 Million Games: Sixteen Key Discoveries for Success
Snowfly was incorporated in 1999 with a mission to insert games into the employee performance-reward equation. Since that time, over 150 million games have been played in a real world work environment. This paper identifies 16 key findings for industries considering gamification.
2009 Call Call Center Incentives Survey
The results of an extensive survey provides insight into call center incentive programs, practices, and results.
Keeping Good People after You Hire Them
Modern Techniques Using
Online Technology Offer New Hope for Contact Centers looking to reduce employee
15 Great Ways to Improve your Employee Incentive Programs
Incentive programs can improve performance by 20 to 40 percent - but they must address specific needs or you’re wasting time, energy and money.
Paper or Plastic?
Learn how a grocery bag full of money can be used to improve KPIs in the contact center.
Curb Your Staff Turnover
Call centers improve employee retention
when they harness the tremendous power of steady but random reinforcement.
The Effects of Employee Incentives on Workplace Performance: A Meta-analytic
Review of Research Studies
A meta-analytic review of all adequately designed
field and laboratory research on the use of employee incentives to motivate performance is
reported. Of approximately 600 studies, 45 qualified. The overall average effect
of all incentive programs in all work settings and on all work tasks was a 22% gain
New Age Employee Incentives
When games are combined with an employee incentive
program that rewards desired daily behaviors, managers find that getting the best
from their employees is an achievable and maintainable goal.
Cash or Carry? Does money work as an employee incentive?
Dr. Brooks Mitchell
and Dawn McCoy explore how employers can get the most out of their employees. They
discuss which rewards produce sustainable behavioral changes and give organizations
the biggest bang for their buck
They Want Food!
In an analysis of incentive reward redemptions for a 4,000
employee call center, food gift certificates were by far the most popular items
Gen X, Games and Workplace Performance: A Win-Win Proposition Snowfly
Director of Market Development, Tyler Mitchell, contends that video games are an
effective way to motivate "Gen-X" Employees.
Bet on Cowboys, Not Horses: A Technological Breakthrough for Employee
A book about employee selection and turnover written by Snowfly
Founder Dr. Brooks Mitchell. Particular emphasis is given to using the structured
job interview combined with a criterion validity study to develop company and job
specific selection criterion