2009 Call Call Center Incentive Survey The results of an extensive survey provides insight into contact center incentive programs, practices, and results.
Keeping Good People after You Hire Them Modern Techniques Using
Online Technology Offer New Hope for Contact Centers looking to reduce employee
turnover
15 Great Ways to Improve your Incentive Programs Incentive programs can improve performance by 20 to 40 percent - but they must address specific needs or you’re wasting time, energy and money.
Paper or Plastic? Learn how a grocery bag full of money can be used to improve KPIs in the contact center.
Curb Your Employee Turnover Call centers reduce employee attrition
when they harness the tremendous power of steady but random reinforcement.
The Effects of Incentives on Workplace Performance: A Meta-analytic
Review of Research Studies A meta-analytic review of all adequately designed
field and laboratory research on the use of incentives to motivate performance is
reported. Of approximately 600 studies, 45 qualified. The overall average effect
of all incentive programs in all work settings and on all work tasks was a 22% gain
in performance.
New Age Incentives When games are combined with an incentive
program that rewards desired daily behaviors, managers find that getting the best
from their employees is an achievable and maintainable goal.
Cash or Carry? Does money work as an incentive? Dr. Brooks Mitchell
and Dawn McCoy explore how employers can get the most out of their employees. They
discuss which rewards produce sustainable behavioral changes and give organizations
the biggest bang for their buck
They Want Food! In an analysis of reward redemptions for a 4,000
employee call center, food gift certificates were by far the most popular items
redeemed.
Gen X, Games and Workplace Performance: A Win-Win Proposition Snowfly
Director of Market Development, Tyler Mitchell, contends that video games are an
effective motivator for "Gen-X" Employees.
Bet on Cowboys, Not Horses: A Technological Breakthrough for Employee
Selection A book about employee selection and turnover written by Snowfly
Founder Dr. Brooks Mitchell. Particular emphasis is given to using the structured
job interview combined with a criterion validity study to develop company and job
specific selection criterion