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White Papers and Research

Snowfly Team Members and other industry experts provide insight into some best practices relating to motivating, recognizing and rewarding incentive program participants
Games, Work, and Human Motivation: An Applied Behavioral Approach to Employee Achievement and Recognition. A book by Snowfly Founder, Brooks Mitchell Ph.D.

2009 Call Call Center Incentive Survey The results of an extensive survey provides insight into contact center incentive programs, practices, and results.

Keeping Good People after You Hire Them Modern Techniques Using Online Technology Offer New Hope for Contact Centers looking to reduce employee turnover

15 Great Ways to Improve your Incentive Programs Incentive programs can improve performance by 20 to 40 percent - but they must address specific needs or you’re wasting time, energy and money.

Paper or Plastic? Learn how a grocery bag full of money can be used to improve KPIs in the contact center.

Curb Your Employee Turnover Call centers reduce employee attrition when they harness the tremendous power of steady but random reinforcement.

The Effects of Incentives on Workplace Performance: A Meta-analytic Review of Research Studies A meta-analytic review of all adequately designed field and laboratory research on the use of incentives to motivate performance is reported. Of approximately 600 studies, 45 qualified. The overall average effect of all incentive programs in all work settings and on all work tasks was a 22% gain in performance.

New Age Incentives When games are combined with an incentive program that rewards desired daily behaviors, managers find that getting the best from their employees is an achievable and maintainable goal.

Cash or Carry? Does money work as an incentive? Dr. Brooks Mitchell and Dawn McCoy explore how employers can get the most out of their employees. They discuss which rewards produce sustainable behavioral changes and give organizations the biggest bang for their buck

They Want Food! In an analysis of reward redemptions for a 4,000 employee call center, food gift certificates were by far the most popular items redeemed.

Gen X, Games and Workplace Performance: A Win-Win Proposition Snowfly Director of Market Development, Tyler Mitchell, contends that video games are an effective motivator for "Gen-X" Employees.

Bet on Cowboys, Not Horses: A Technological Breakthrough for Employee Selection A book about employee selection and turnover written by Snowfly Founder Dr. Brooks Mitchell. Particular emphasis is given to using the structured job interview combined with a criterion validity study to develop company and job specific selection criterion